Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our professional moving and transport services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our moving services, including your name, contact details, collection and delivery addresses, inventory details, and payment information. This helps us deliver efficient transport solutions and manage moving schedules effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality moving services and includes:
- Processing moving bookings and scheduling appointments
- Managing inventory lists and special handling requirements
- Coordinating vehicle assignments and route planning
- Processing payments and managing billing
- Communicating arrival times and service updates
- Providing insurance documentation and service confirmations
We handle your information responsibly, using it solely for your moving requirements and essential business operations.
3. Property and Address Information
Your collection and delivery addresses, access instructions, and property details are stored securely and treated as confidential. We maintain these records to ensure service accuracy and operational efficiency.
Address and access information is accessed only by our moving team and is stored on secure systems with restricted access. We maintain moving histories for 3 years to facilitate any follow-up services.
4. Inventory and Item Details
We maintain records of your moving inventory, including item descriptions, special handling requirements, and declared values for insurance purposes. This information is used solely for service delivery and insurance coverage.
Inventory details are stored separately from personal contact information and are accessible only to operational team members requiring this information for the move.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and property information. All client data is stored on encrypted systems with access limited to authorised team members. Physical documents containing address details are securely stored and shredded when no longer needed.
Our moving team follows strict confidentiality agreements regarding client information and property details.
6. Access and Key Information
We store access instructions, parking arrangements, and key collection details to ensure services are delivered efficiently. This includes keeping temporary records of access codes and key safe combinations solely for the moving day.
Access information is maintained as part of our service delivery process and is accessed only by the operational team on the moving day.
7. Legal Basis for Processing
By using our moving services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, insurance requirements, route planning, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as insurance providers for coverage, payment processors for transaction handling, and logistics partners for complex moves.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or moving details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Moving service records are typically maintained for 3 years after your move to allow for insurance claims and follow-up services, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Insurance documentation is retained for 2 years as required by our providers.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025